There’s nothing like getting great internet service. But a woman in South Carolina was blown away when her internet service technician did so much more than just help start her TV streaming service.
Jessica Nash Donnahoo made a heartfelt post on Facebook after being stunned by an internet service technician’s attention and compassion to her three-year-old son, Sailor.
The technician, Robert, was from Spectrum internet, formerly owned by Time Warner Cable.
When Robert arrived at their home to take care of their tech issues, he found Sailor in the midst of a meltdown and his mother on the verge of a breakdown. Donahoo was struggling to meet the needs of her household chores and her two children.
Sailor has special needs, having been born with several extremely rare brain defects. He is also blind. Being a small child who can’t communicate is hard but it’s even harder when you have special needs.
He was having a particularly hard day – frustrated and crying.
When Robert walked into their home, he was greeted by a family struggling to keep things together. But then, Donnahoo was stunned to see what the Spectrum technician did next.
“He walked into a mess,” she wrote on Facebook. “When Robert walked in and started talking, Sailor ran to him and reached up. Robert didn’t seem bothered at all and instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry. It was a huge relief to this tired momma.”
Donnahoo also has a two-year-old daughter and was trying to get housework done.
Since Sailor was struggling and frustrated that day, she felt especially tired and discouraged. Seeing the internet tech stop and hold her son, comforting him and giving him the attention that she couldn’t, completely turned her day around.
She says she was enormously touched by Robert’s willingness to stop and help — something his job doesn’t entail.
But he saw a sad, frustrated little boy and a frazzled mother, and reached out in compassion.
“Robert could have walked in, rushed and left but instead, he saw a need greater than the internet and met it,” wrote Donnahoo. “That’s beyond customer service- it’s humanity at its best. Robert deserves a raise… a promotion… something! He’s an asset to your company and I will never forget his kindness.”
Donnahoo’s post quickly gained traction on social media pages, eventually going viral.
People were quick to praise Robert’s actions and share their own opinions on the story.
“He must be a dad,” wrote one social media commenter. “Thank you, Robert, for helping this little boy. He needed someone to hold him close just like you did.”
Donnahoo and her family were even invited to give interviews on the radio and with Good Morning America.
There’s no doubt the tech’s actions left an impact on Donnahoo and her family that day.
Hopefully, Robert’s kindness will inspire others to go above and beyond in helping people who need it, even when it’s not their job.
Please SHARE this with your friends and family.
Follow your friends or be the first to join our group