When Jennifer Toby’s friend was diagnosed with a brain tumor, she was devastated. She and a group of friends decided to do something special for their sick friend, so they planned a girl’s trip for her.
They knew she had been hoping to go to the beach, so they decided to make the arrangements for her.
“This hurdle has brought us even closer together and we try to make as many memories together as possible. At one of our recent get-togethers, our friend mentioned that she really wanted a girl’s weekend at the beach. Traveling in her condition is not easy, and the brain tumor has made it hard for her to be mobile, so she feels most comfortable in a wheelchair.”
They wanted to find a hotel that was wheelchair accessible and had an ocean view.
Surprisingly, there was only one hotel in the area that offered both, and it was pretty pricey. It was the Ritz Carlton, Half Moon Bay. The girls decided to try their luck and see if there were any last-minute deals that would help them be able to afford it better.
“The rate for this hotel was far from our budget, but we went out on a whim and called them to see if there was anything they could do for us to help us out.”
She talked to a woman named Tanya Cruz, a sales coordinator for the hotel.
Jennifer explained the situation to Tanya and asked if there was anything she could do to help. She wasn’t expecting much. Tanya took her email and phone number and told her she would see what she could do. But Jennifer was surprised to get a call back a short time later. Jennifer explained:
“Within an hour, I received an email from her with a special rate for us, including an upgraded room that was handicap accessible, faced the ocean, and had a private fire pit.”
The girls were thrilled to be able to take their friend on a trip and to find a hotel that was going to be accommodating for her.
Tanya wasn’t finished, though. She was going to go out of her way to make sure these girls had an amazing time. Jennifer said:
“We knew that this trip was going to be special, but we had no idea how special until we stepped foot in the room. When we opened the door to our room, we all had chills and were in awe of what we saw. They had decorated with balloons, wrote her a special card, gave her a gift bag with goodies, spoiled us with fruit and cheese platters, a s’more’s kit, and even a bottle of wine!”
The hotel staff had even framed a photo of the group of friends and placed it in the hotel for them.
Things just kept getting better, and the group was amazed at how hospitable the hotel was to them. Jennifer added:
“We didn’t know how our friend would be feeling, so we didn’t make any solid plans for dinner because we assumed we would just be ordering room service and staying in. Our friend decided that she wanted to try to go out for dinner. We did not make a reservation and we were told that we would have to wait 45 minutes for a table. Within 5 minutes, they came over to us and had cleared a table along the window with the most breathtaking view of the sun setting over the ocean.”
This was definitely a trip they will never forget.
Tanya and the other employees at the hotel did everyone possible to ensure that these women had an amazing time and were able to make some special memories with each other.
“Thank you so much, Tanya Cruz and the team and the Ritz Carlton Half Moon Bay- you have no idea what this night meant to us and how special you all made it. I really respect when businesses and their employees step up to the plate and do something like this. It says a lot about them.”
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“We will forever have this memory and it will go down as one of our best nights together.”
Jennifer Toby sent me this…